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BenFranklin.com Return Policy
Return Timetable
- BenFranklin.com accepts returns on unused merchandise post marked no later than 30 days from the order ship date.
- Ben’s Club members have 45 days from the order ship date to return items
Return process
- In the event a return is the result of BenFranklin.com error, manufacturer defect, or damage please email us at service@benfranklin.com and we will issue you a call tag to pick up the item.
- Pack return using the original BenFranklin.com packing materials.
- Include packing slip. Please indicate the reason for the return on the packing slip.
- Send returns/exchanges via Insured Carrier (UPS or FedEx only) to:
- You will receive an email confirming receipt of your return.
BenFranklin.com Returns
7601 Durand Ave.
Mt. Pleasant, WI 53177
Exchanges
- If you would like to exchange an item, please return the original item according to our returns timetable and process. Then place a new order for the item you would like.
Refunds
- Refunds will be credited to the original purchasing credit card.
- Refunds include the entire purchase price of the item/s including tax where applicable.
- You will receive an email notice when your item has been received and your account credited.
- All shipping charges are non-refundable. Shipping charges will only be refunded when the return is a result of BenFranklin.com error, manufacturer defect, or damage. The driver must note any damages upon delivery. Contacting the carrier for an inspection and processing any paperwork is our responsibility.
Non-returnable items
- Product not in the original manufacturer’s packaging
- Product missing a serial number or UPC code
- Gift cards
For questions please email customer service at service@benfranklin.com.